Privacy Policy

Rainey Waldorf Landscape Designs LLP
Last updated: 02/09/2026

Rainey Waldorf Landscape Designs LLP (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect when you contact us or use our website, how we use it, how we keep it secure, and your rights in relation to your information.

1. Who we are

Rainey Waldorf Landscape Designs LLP is the organisation responsible for your personal information.

For the purposes of UK data protection law, we are the data controller of the personal information described in this Privacy Policy.

2. What information we collect

We may collect personal information that you provide to us when you contact us or enquire about our landscape and garden design services.

This may include:

• your first name and last name;

• your email address;

• your telephone number;

• your address and the address of the garden or property you are enquiring about;

• information about your project, including the type of project and details you provide about your garden or outdoor space;

• information you provide to us during the course of an enquiry or project; and

• any other information you voluntarily provide when communicating with us.

We may also collect limited technical information about visitors to our website, such as information relating to website usage, through Wix's website analytics and cookies.

3. How we collect your information

We may collect your information when you:

• complete the enquiry form on our website;

• contact us by email;

• contact us by telephone;

• correspond with us about a potential or existing project; or

• use our website, where information is collected through cookies or similar technologies.

We generally collect personal information directly from you.

4. How we use your information

We use your personal information where necessary to:

• respond to enquiries and requests for information;

• understand your requirements and discuss your garden or landscape project;

• assess whether our services are suitable for your project;

• prepare quotations and proposals;

• communicate with you about a project;

• provide our garden and landscape design services;

• maintain appropriate business and financial records;

• comply with our legal and regulatory obligations; and

• understand how visitors use our website and improve its performance and content.

We do not use your personal information to send you marketing newsletters or promotional emails unless we have a lawful basis to do so and, where required, your consent.

5. Our lawful basis for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Taking steps at your request before entering into a contract
Where you contact us about our services, we may use your information to respond to your enquiry, understand your requirements and prepare a quotation or proposal.

Contract
If you become a client, we may need to use your personal information to provide the services you have requested and manage our contractual relationship with you.

Legal obligation
We may need to retain or use certain information to comply with legal, accounting or other regulatory requirements.

Legitimate interests
We may use personal information where it is reasonably necessary for our legitimate business interests, such as managing and improving our services, maintaining business records, protecting our website and communicating with clients and prospective clients.

Where we rely on legitimate interests, we will consider whether our interests are balanced against your rights and interests.

6. Who we share your information with

We do not sell or rent your personal information.

We may share personal information with trusted service providers where this is necessary to operate our business or provide our services. These may include:

• our website provider, Wix;

• email and communication service providers;

• professional advisers, such as accountants or legal advisers, where necessary;

• contractors, consultants or other project professionals where this is necessary to deliver your project; and

• government, regulatory or law-enforcement authorities where we are legally required to do so.

We will only share information where there is a legitimate reason to do so and will take reasonable steps to ensure that information is handled appropriately.

7. Wix and website analytics

Our website is hosted and operated using Wix.

Wix uses cookies and similar technologies to provide essential website functionality, security and performance. We may also use Wix's own analytics tools to understand how visitors use our website and to improve the website.

Where non-essential analytics cookies are used, we will provide appropriate cookie controls so that visitors can make choices about these cookies.

You can find further information about cookies and Wix's use of them in Wix's own privacy and cookie information.

8. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function properly and cannot be switched off through our website's cookie controls.

Other cookies, such as analytics cookies, may be used to help us understand website traffic and how visitors interact with our website. Where required by law, we will ask for your consent before using non-essential cookies.

You can manage or withdraw your cookie preferences using the cookie controls provided on our website. You can also manage cookies through your web browser settings.

9. Instagram

Our website may contain links to or features associated with our Instagram account.

If you follow an Instagram link from our website or interact with Instagram, your use of Instagram will be subject to Instagram's own privacy policies and terms. We do not control how Instagram processes personal information.

10. How long we keep your information

We keep personal information only for as long as we reasonably need it for the purposes for which it was collected, including to meet legal, accounting and reporting requirements.

Information relating to enquiries that do not result in a project will generally be retained only for as long as reasonably necessary to deal with the enquiry and maintain appropriate business records.

Information relating to clients and completed projects may be retained for longer where necessary for contractual, legal, accounting, insurance or professional purposes.

When information is no longer required, we will securely delete it or otherwise dispose of it appropriately.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to:

• ask for a copy of the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your personal information in certain circumstances;

• ask us to restrict how we use your information in certain circumstances;

• object to certain uses of your information, including processing based on legitimate interests; and

• request the transfer of certain information to you or another organisation, where the right to data portability applies.

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact us using the details provided above.

13. Complaints

If you have concerns about how we have used your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Further information about making a complaint can be found on the ICO's website.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

Rainey Waldorf Landscape Designs LLP
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